Even *virtual* customer service sucks!
:rant: Has anyone else noticed the absolute creeping pace of web-based anything these days? In the past, when I joined a site and the password was emailed, by the time I logged into my email, voila! the password was waiting. Now, it can take up to an hour. I mean, really --- the freakin' computer generates everything! It's not as if a real live person sits in the chair and has to think of a really good password to send then type it into the template and click the button! And forget trying to access "24/7 customer support". Now where I come from, that means a real live person is manning the phonebanks 24 hours a day, 7 days a week. With a previous ISP - perfectly acceptable in every other way generally - 24/7 actually meant the answering machine was on for your call. I'm going to go check my email for the bloody password now. I realize it's only been 15 minutes and the computer probably just stepped out for a usb break, but a girl can always hope.
:rant: Has anyone else noticed the absolute creeping pace of web-based anything these days? In the past, when I joined a site and the password was emailed, by the time I logged into my email, voila! the password was waiting. Now, it can take up to an hour. I mean, really --- the freakin' computer generates everything! It's not as if a real live person sits in the chair and has to think of a really good password to send then type it into the template and click the button! And forget trying to access "24/7 customer support". Now where I come from, that means a real live person is manning the phonebanks 24 hours a day, 7 days a week. With a previous ISP - perfectly acceptable in every other way generally - 24/7 actually meant the answering machine was on for your call. I'm going to go check my email for the bloody password now. I realize it's only been 15 minutes and the computer probably just stepped out for a usb break, but a girl can always hope.